Know Before You Go

Yes. Guests of all ages are welcome to visit El Reloj and take a guided factory tour. Some classes and experiences have age requirements. Please check the individual experience listings for details.

Yes. A ramp is available at our main entrance, and elevators provide access between floors. Our guided factory tours involve a significant amount of walking. If you have specific accessibility needs or questions, please contact us at tours@jcnewman.com so our team can help plan for your visit.

Our cigar museum, factory store, and public exhibits are open during regular visitor hours. Tours and experiences are offered on select days and times. View our current hours and experience schedule here.

Smoking is not permitted during factory tours or in public spaces. Cigars may be enjoyed across the street in Cigar Workers Park or at Stanford’s Cigar Club (opening late 2026).

Complimentary visitor parking is available next to El Reloj and across the street. View our parking map here. 

Guided factory tours, classes, and tastings can be reserved online through this page. Advance reservations are recommended, but walk-ins are welcome when space is available.

Yes. Private tours and group experiences are available based on availability. Please email tours@jcnewman.com or call +1 813-248-2124 to learn more. 

El Reloj is a working cigar factory, and guided tours involve walking throughout the building. We recommend comfortable, closed-toe shoes. Photography is welcome, so feel free to bring your phone or camera.